• Domains

    What is a Domain?

    A domain is a simple name that is easy to remember that goes along with an IP address. The domain makes the brand visible on the internet. It´s the address that takes the visitors towards a webpage or identifies an email address. Usually composed by several words followed by an extension .com, .net, .org, .es, etc. A domain holds the necessary information to establish a connection with the appropriate webpage. For example:

    • http://www.midominio.com (una dirección web)
    • This email address is being protected from spambots. You need JavaScript enabled to view it. (una dirección de e-mail)
    • ftp.midominio.com (una dirección de acceso a un FTP)

    What is the difference between a domain and a hosting?

    UA domain is a brand, an identifier made up by a name and an extension that is associated to an IP address that defines the location of a server. Hosting references the services offered by the server: a webpage´s information (text, images, animations, data..) or the email service. Usually the hosting identifies with the domain´s name, even though the domain´s task is limited to channel the applications that are received directing them towards a server that is proportional to the services.

    What type of contacts are in a domain?

    At the time of registering a domain the following contacts have to be determined: owner contact, administrative contact, technical contact and billing contact. This information is public on the Whois platform to assure that the contacts responsible for the domain are accessible in legal and administrative matters, although it´s possible to protect the privacy of these contacts via Whois.

    What are multilingual domains?

    The multilingual domains (IDN, Internationalized Domain Names) contains characters not included in ASCII, in comparison to the standard domains. This allows to register domains with the letter ñ, for example, or with Chinese, Arab characters. Be mindful that:

    • It´s necessary to establish a domain conversion to ASCII. Some out of date web navigators don´t support this type of domains or may need to install extensions.
    • Some keyboards may have trouble typing ñ or accents.
    • This type of domains don´t support the ability to send or receive emails.

    PIt´s important to use a domain that is compatible with ASCII as the main domain, and in addition register the multilingual to be redirected to the first domain. This way the brand is protected and the domain is shown correctly, but always guarantees compatibility with any user.

    Which are the redirections and which can I activate?

    The types of redirections that can be used with your domains are:

    • Web redirection: Consists of assigning a domain towards a web address, even keeping the original address on the navigator. When the user types the domain is redirected to the desired page, making it much easier for the user to remember a web address..
    • Redirección de correo: Las redirecciones de correo son alias de cuentas de correo qué, aunque no existen físicamente, permiten recibir y desviar emails entrantes a cuentas reales que uno decida. Además, permite configurar una cuenta de catch all para redirigir a una cuenta especificada cualquier e-mail destinado a una cuenta bajo el dominio del cliente que no existe físicamente.

    What is a subdomain?

    A subdomain is a subclassification of the domain´s name that usually defines administrators or organizations. It could be considered a second level domain. In “example.mydomain.com” the subdomain is “example”. When you type “example.mydomain.com” the user ends up at /mydomain.com/example/, in a way that is easy for the user to remember.

    What is a DNS server?

    The DNS servers are in charge to assure that your domain settles correctly in your hosting. It translates the domain´s name in an IP address of a server.

    What is the DNS?

    DNS (Domain Name System) is a nomenclature system with hierarchy for computers, services or any type of resource connected to internet or a private web. Its most important function is to translate domain names in addresses associated with hardware connected to the web, with the objective to find and redirect these equipments worldwide.

    What type of DNS registrations can be configures in one domain?

    • A: redirects to one IP. The destined server is in charge to manage the request. Keep in mind whether the destined IP is fixed or dynamic.
    • CNAME: redirects to another domain or a subdomain.
    • MX: redirects to an email address.
    • SPF: (Sender Policy Framework) is a protection against sender forgery in email.

    Whom are the MX registers in one domain?

    The MX registers are in charge to redirect the emails sent to the server´s destination. They are necessary to associate email accounts to a specific domain.

    How can you use the CNAME registrations and what are they for?

    The CNAME registrations are a type of configuration available in the DNS zones of a domain that allows to redirect towards a domain or subdomain. When you type in the navigator “profile.mydomain.com” what is downloaded is “usersaccount.com”, even though in the navigation bar the user types in “profile.mydomain.com”. the registration would appear: “profile.mydomain.com IN CNAME useraccount.com”. The CNAME registrations can´t redirect to IP addresses nor to a complete route of a specific registry. It also cannot be shared with other types. For example, if type A registry already exists or if it is redirected to other domains settled in a shared IP.

    Is it possible to utilize a CNAME registration to redirect to any URL?

    No. CNAME registration can only be utilized to redirect a domain to a subdomain, but never the complete route of a specific archive.

    Is it possible to use CNAME to redirect to an IP?

    No. CNAME registration cannot redirect towards an IP address. It can only redirect towards a domain or towards a subdomain.

    How long until the DNS changes become effective?

    The changes in the DNS servers and in DNS registers require that the new data to be actualized along the internet. This process is known as spread. The DNS servers at a worldwide level exchange information and actualize their registrations to reflect any changes in domain names and IP addresses. The process can take up from two minutes up to a few days, depending on the provider, although in most cases the changes can be made within a few hours.

    Can a personal email address be used for a specific domain?

    Yes, in that case you will need to modify the MX registration in your domain´s DNS.

  • Mail

  • Office 365

    ¿Why should I buy Office 365 from Register.es if I already have Office on my desktop?

    If you purchase our Office Business Premium plan, you’ll get Office 2016, featuring the latest versions of the desktop applications you know and love: Excel, Word, Outlook, PowerPoint, OneNote and Publisher. And whenever Office is updated, you will automatically receive the latest upgrade at no additional charge so that you’re always on the current version of Office.

    Our Office 365 plans give you the ability to easily and securely share and collaborate on documents using OneDrive for Business and Office Online. With Online Essentials, and Business Premium you can also create a domain-based email address and share calendars and contacts with people inside and outside of your company. Finally, unlike the Office you currently have, Office 365 from gives you the ability to have real-time online meetings and screen sharing using Skype for Business (PC) and Lync (Mac).

    Which desktop applications come with the Office Business Premium plan?

    This depends on which plan you choose and whether you’re using a PC or Mac. PC users can download Microsoft Office 2016 versions of Word, PowerPoint, Excel, Outlook, OneNote, Publisher and the desktop version of Skype for Business (formerly Lync). Mac users will be able to download Microsoft Office 2016 versions of Word, PowerPoint, Excel, Outlook and Lync as part of the Business and Business Premium plans.

    Will the latest version of Microsoft Office work on my computer?

    To use the 5 desktop downloads you get with the Office Business Premium plan, you must be on one of the following operating systems:

    PC: Windows 10, Windows 8, Windows 7 Service Pack 1, Windows 10 Server, Windows Server 2012 R2, Windows Server 2012, or Windows Server 2008 R2

    Mac: Mac OS X 10.10

    If you are running a different operating system, remember that you can still use Office Online, browser-based versions of your favorite Microsoft tools like Excel, Word or PowerPoint, which are included with the Online Essentials or Business Premium plans.

    I have a Mac. Can I still use Office 365 from Register.es?

    Yes. Office Online is compatible with Mac. And if you choose the Office Business Premium plan, you’ll be able to download Office 2016 for Mac, which is fully compatible with Mac OS X 10 (see prior section).

    What is Office for iPad?

    Office for iPad includes the full-featured, touch-friendly versions of the most popular Office apps: Word, Excel and PowerPoint.

    Office for iPad is available with the Business and Business Premium plan, which includes a license that’s valid for up to 5 iPads or Windows tablets, as well as up to 5 PCs or Macs, for a single user.

    What is Office Online?

    Office Online features versions of Word®, Excel®, PowerPoint® and OneNote® that are designed to use within a web browser. You can access Office Online from your cloud storage to create new files, edit existing files, share and collaborate online with clients or colleagues.

    What is online document collaboration?

    With our Office Business Essentials and Office Business Premium plans, documents created or stored in your OneDrive for Business cloud storage can be simultaneously edited with others inside or outside your company – anyone with a link to a document can make edits at the same time as you. You can even see each other’s edits as you go, so you’ll always be on the same page with the latest version, all without having to send documents back and forth via email.

    With the Office Business Premium, can I download the 5 installs of Office on my employees’ computers?

    The desktop Office licenses that come with the Office Business Premium plan are associated with an individual user’s account, including that individual’s sign in and password information. Downloading a copy onto an employee’s computer would gives them access to your documents. We highly recommend that anyone in your organization needing the latest desktop version of Office have their own Office Business Premium account.

    Will the Excel, PowerPoint and Word programs I already have installed on my computer work with my cloud storage and Office Online?

    OneDrive for Business cloud storage and Office Online work best with the latest version of Microsoft Office, Office 2013, Office 2010, and Office 2011 and 2016 for Mac.

    With these versions of Office, you can select files stored in the cloud and edit them using your desktop applications instead of Office Online. Simply open the file you wish to edit, click ‘Edit in Word/Excel/PowerPoint’ and when you click ‘Save’ within those applications, your document will sync back to your storage.

    I am part of a larger organization - can I use Microsoft Office 365 from Register.es?

    Our plans are designed for businesses that require fewer than 300 accounts. You may purchase up to 300 accounts of each plan (up to 900 accounts total.) If you have questions, just give us a call at (+34) 942 354 160. Our award-winning team is here to help 24/7.

    What is Skype for Business/Lync?

    Skype for Business (PC) and Lync (Mac), included in the Online Office Business Essentials and Office Business Premium plans, allow you to communicate with your colleagues, customers and partners via online conference call or HD video conference. With just a couple of clicks, you can share your screen or invite up to 250 people inside or outside your company to take part in an online conversation.

    What is the cloud?

    Working or storing files in ‘the cloud' means that your files are stored securely on the internet — not on your hard drive – so you can access them anytime, anywhere, from almost any device connected to the web.

    You don't need to buy additional software and you’re not dependent on your computer to get work done. Plus, since your documents are stored on secure servers, you have peace of mind knowing that, even if your hard drive crashes or you spill coffee on your computer, your documents and programs are safe and accessible from any web browser.

    What are the benefits of having domain-based email addresses?

    A domain-based email address, like This email address is being protected from spambots. You need JavaScript enabled to view it., helps you look more professional with customers and promotes your website and company. In fact, customers are 9 times more likely to choose a company with a professional email address+. Every time you send an email from a domain-based address, you're putting your domain name in front of customers and encouraging them to visit your website.

    And with each plan, you can create free ‘alias’ addresses – like one using your first name (This email address is being protected from spambots. You need JavaScript enabled to view it.) and others for different departments (This email address is being protected from spambots. You need JavaScript enabled to view it.) -- that all feed into a single inbox and make you look even more professional.

  • Google Apps

    What makes Google Apps for Work different?

    Five areas set Google Apps apart, which is why research firm Radicati named Google Apps for Work the leader in cloud business email. A summary of the report can be found in the related resources.

    A cloud pioneer. Google is recognized as a trusted name and an industry leader in reliable cloud infrastructure.

    Built for the cloud. Google Apps was designed as an entirely cloud-based service from the ground up, so IT departments don’t need to spend time and money maintaining any desktop components.

    A complete package. The suite includes file storage and sharing with Google Drive, real-time collaboration with Google Docs, video meetings with Hangouts and professional email with Gmail, all for one single price.

    Consistency and comfort. Google Apps users enjoy the same experience across different devices, operating systems and browsers, and many employees already use Google products at home.

    Offline support. Gmail, Calendar and Google Docs let users view, edit and create content when they’re not on the Internet, syncing automatically when they reconnect.

    Why should I pay for Google Apps for Work when Google offers similar products for free?

    With Google Apps for Work, you'll receive a number of additional business-grade services not included in the free consumer product, including: professional email at your domain, additional storage across Gmail and Drive, 24/7 phone and email support, 99.9% guaranteed uptime, interoperability with Microsoft Outlook, enhanced security features, and full administration of all user accounts.

    How do pricing and billing work?

    When you sign up for Google Apps for Work, you will automatically be granted a free 30-day trial, for up to 10 users. It is important to set up a billing and payment plan before the end of your trial period to ensure uninterrupted service. For companies of all sizes, Google Apps is 4,50€/user. Google Apps with unlimited storage and Vault is an additional 4€/user/month. With the Flexible Plan, you have the flexibility to add and delete user accounts at anytime. You will only pay for the service that you use during the month. You will be billed monthly. You can add additional users at any time.

    If I only want one of the products, do I have to buy the entire suite?

    Yes. Google Apps is designed as an all-in-one solution with integrated tools that work seamlessly together. For instance, you can receive a message in Gmail and instantly convert it into a Calendar event. When you make a comment in Docs, Sheets or Slides, collaborators automatically receive email alerts. With a single click, you can launch a Hangouts video meeting from your inbox or calendar. Using these tools as a complete package improves productivity while giving your business the most value. However, you are welcome to purchase the suite and only use the services of your choice.

    Is Google Apps compatible with the email client I use today?

    In addition to accessing Google Apps mail from the Gmail web interface, you can send and receive mail from your favorite desktop client. Depending on the client, you can use either the IMAP or POP mail protocol. If you’re switching to Google Apps from Microsoft Exchange or some other Outlook service, you can use Google Apps Sync. This is a plug-in for Outlook 2003, 2007, 2010 or 2013 that lets you use Outlook to manage your Google Apps mail, calendar and contacts—along with your Outlook notes, tasks and journal entries.

    Can I replace my current software with Google Docs, Sheets and Slides?

    We’ve found that many of our customers are able to eliminate their existing productivity suites and rely exclusively on Google Docs, Sheets and Slides. Docs, Sheets and Slides are productivity tools that let you create different kinds of files, including text documents, spreadsheets and presentations. You can work on them in real time with other people and store them online in Google Drive. They’re included with Google Apps and work on any device. Unlike with traditional desktop applications, there’s no software to install. They’re compatible with files made in other programs, such as Microsoft Office.

  • Web & E-commerce

    What is Website Builder?

    Website Builder is an all-in-one design tool that allows you to create, edit and design your site without the need for technical knowledge. Using Website Builder, you can create a beautiful responsive website that looks great on any screen size.

    Where can I find online tutorials to setup my site?

    Access tutorials and information about your website builder: here

    What is a responsive site?

    A responsive website is one that will adapt and fit to the screen size that it is being viewed on. This ensures that no matter what device type your website is being viewed on, it will always look good and your content can be easily read. This is a must-have for any website today because of the rise in mobile device usage.

    Do I have to design each device (desktop, tablet & mobile) separately?

    No. With Website Builder you are building one website for all devices. As you design and add content into your website, Website Builder automatically resizes everything to fit on each device type. If you want to customize your site further, Website Builder allows you to customize each device differently by using our hide-on-device feature where you can hide content only on specific device views.

    How does hosting work?

    Your website built and hosted 100% using our Could Servers. Sites built with Website Builder must stay on Website Builder, and cannot be exported to a different hosting provider.

    Can Website Builder import my existing site?

    Yes! Using Website Builder you can import content from an existing website or from your Facebook page. This will automatically import images, text and other business information directly into the new website and give you a great starting point in designing your new website.

    This import will not harm an existing website and any content that is pulled in will be hosted by Website Builder going forward.

    Note: Some templates do not have the option to import content.

    Which browsers does Website Builder support?

    We recommend using Chrome or Firefox to build websites with Website Builders. It will work with: Chrome 20+, Firefox 30+, Safari 6+ and Internet Explorer 11+. Websites built by Website Builder will work on Internet Explorer 9+, Chrome 4+, Firefox 4.3+, Safari 5+ and Android 2.3+.

  • Backup

    What operation systems are covered with our Backup Solution?

    Microsoft Windows:

    • Windows 10
    • Windows 7 SP1/8/8.1, todas las ediciones
    • Windows Home Server
    • Windows XP SP3 de 32 bits

    Mac OS X:

    • OS X 10.8.5+, 10.9.5+, 10.10.2+
    • Sistemas operativos Apple iOS
    • iOS: 8.x y posteriores

    Mac OS X:

    • Android: 4.4.x y posteriores

    What is new about our Backup Solution?

    Backup and recovery is the fastest on the cloud: save time with our backup system and online security industry's fastest restoration, up to 50 % faster than the competition.

    Securing Mobile Devices: perform backup operations and recovery of all your pictures, videos, contacts and events on Android, iPhone, iPad and Windows tablets, and transfer them to other devices. You are also able to save all your messages on Android.

    Protection on all of your personal or professional devices: protect several computers and mobile devices with an online control panel.

    How can I be sure that my data is secure with Backup Solution?

    Our Backup Solution encrypts your data at-source with government-approved AES-256 encryption. You set up the password – and only you can access it.

    Can someone intercept the data as I am loading the Backup Solution?

    No, the data is loaded via an encrypted protocol.

  • Dropbox Business

    What is a Dropbox Business user?

    A user is any person or role on your team with a unique email address. Each team member should have his or her own user license. Users can link their Dropbox accounts to as many of their devices as they'd like (PCs, phones, tablets, etc.) at no additional charge.

    How much space does my team get?

    Dropbox Business supplies you with all the space you need. Teams start off with 1 TB (1,000 GB) of space per user. If you need more space, simply contact us through the admin console, and we’ll work with you to accommodate your storage needs at no additional cost.

    Can I have fewer than 5 users on my account?

    The Dropbox Business base package includes 5 users and is not adjustable for fewer users, but you don’t need to use all the licenses right away. In fact, because licenses can be reused and repurposed, many of our customers find it’s useful to reserve any extra licenses for contractors or clients.

    Add licenses or storage space to a Dropbox Business account

    f you're an admin for a Dropbox Business account, you can add more licenses by going to the Account page of the Admin Console.

    Add licenses to your Dropbox Business account

    1. Click on Admin Console in the left sidebar.
    2. Click on Account in the sidebar.
    3. Click the Add licenses button at the top right.

    You can also quickly add licenses from your admin dashboard. Under Remaining licenses, click Add licenses. Learn more about the admin dashboard.

    Need more space?

    Dropbox Business te ofrece todo el espacio que necesites. Recibirás 1 TB de espacio por usuario con licencia de tu cuenta para empezar. Con cada licencia adicional que adquieras, tu equipo recibirá 1 TB de espacio adicional.

    SDropbox Business equips you with all the space you need. You'll be given 1 TB of space per licensed user on your account to start. For each additional license you purchase your team will get 1 TB of additional space.

    • hYou have purchased five or more licenses on your Dropbox Business account, and
    • You are the team admin of your Dropbox Business account

    Team admins can contact us through the admin console to discuss additional storage. If you are a member of a team with five or more licenses and you're nearing your storage limit, please ask your team admin to contact us on your behalf.

    Change or reset a Dropbox password

    You can change your password from the account settings page on the Dropbox website. You only need to make the change once and when you do, it will automatically apply to any computers or mobile devices linked to your account.

    Change your password from the Dropbox website

    1. Sign in to the Dropbox website.
    2. Click on your name at the top of any page to open the account menu and select Settings.
    3. Select the Security tab.
    4. In the Password section, click the Change password link.

    When using the Dropbox desktop application, you only need your password when you first install the Dropbox desktop application or whenever you link or relink your computer to your Dropbox account. Control all access to your Dropbox account via the Security tab of your account settings on the Dropbox website.

    Dropbox Business users: If you’re signed in to both a personal and work account at once, you’ll see a section in the Security tab for each account.

    Forgot your password?

    Enter your email address at the forgot password page on the Dropbox website. An email will be sent with a link you can use to reset your password.